Starbucks incident, 12 Apr '18, Thursday

Discussion in 'Center City' started by szekely, Apr 14, 2018.

  1. Jayfar

    Jayfar I'm very old®

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    Inquirer/Daily News interview with Starbucks CEO Kevin Johnson:

    Starbucks arrests in Philadelphia: CEO Kevin Johnson promises unconscious-bias training for managers | Philly.com

    You spoke with Mayor Kenney and Police Commissioner Richard Ross over the weekend. What did you discuss?

    The fact that what happened in our store last Thursday and the outcome from that incident was reprehensible. That should not have happened, it was wrong, and my role and responsibility as CEO is to learn, to understand it and fix it. So that’s why I’m here: to listen, to learn from this experience, and to ensure we take appropriate action to make sure it doesn’t happen again.

    What do you plan to discuss with the two men?

    To start, that, in watching the video, it was painful. And that the incident that escalated and the outcome from it was reprehensible. It is my responsibility to ensure that we do a complete review and to make sure we understand how this could ever happen.

    In conducting that review, in the process we’re at right now, clearly, with 28,000 Starbucks stores around the world, in some local markets they have some guidelines they implement that, in this particular case, were ambiguous. That ambiguity was part of what caused the problem, the ambiguity about when and whether to call the police. There are situations where it’s appropriate to call the police, situations where there are threats or disruptions in our store. This situation had none of that, and these two gentlemen did not deserve what unfolded.

    What was the policy?

    It was a policy on incidents and scenarios of whether to call the police. These two gentlemen were in our store to meet another customer that was coming. There was no reason in my opinion to call the police, and when you look at our guidelines, that could have been much more clear. I think our focus is on not only the guidelines but also the training we intend to do for our store managers, not only on the guidelines but also on unconscious bias. … Part of our plan is to make sure we do a broad set of training that includes unconscious bias for all store managers.

    There was a report that the manager called the police before asking the men to leave. Do you know whether that’s accurate?

    My understanding is that the store manager had asked the gentlemen to leave and then, following that, called the police. Calling the police was wrong; it should not have happened. Calling the police was unnecessary.

    Was there training in place that should have prevented this?

    We have training, and that’s part of the review we’re going through to understand: Are there gaps where we could do a better job to ensure we have a very clear set of actions to make sure it doesn’t happen again.

    How will you accomplish that?

    All I can say right now is we’re doing a complete review, and we are making the changes necessary to ensure this doesn’t happen again. That’s part of why I’m here in Philadelphia, is the opportunity to listen and learn and understand the scenario. But at a broad level, if there’s something threatening or disruptive in our stores, there are appropriate times where partners should call the police and this is not that. Clarifying that policy is one of the actionable steps we’ll be taking.

    After the failed “Race Together” campaign (to encourage baristas to lead conversations about race) and now this, some people may perceive Starbucks as a racist space. Do you need to work on diversity?

    We’ve always been an inclusive company, and this this comes down to an individual incident and an individual leader’s decision. We’re an industry leader in the retail industry on diversity. We continue to embrace diversity and inclusion. This particular incident does not reflect who we are as a company.

    Starbucks has tried to navigate a space that functions as a business but also a de facto community center. How do you want people to use this space now in 2018?

    Our concept has always been that Starbucks is in the community. It’s a gathering place. … Starbucks was built around the concept of the third place and creating a warm and welcoming environment for all customers. … In this particular incident, we did not deliver on that warm, welcoming environment for those two gentlemen, and for that I apologize to them.

    It’s clear from Starbucks Reddit discussions and online forums that staff regularly must make decisions on how to deal with people dealing with addiction or homelessness. Are there clear policies for this and how do you equip staff to handle these situations?

    We’re working to ensure we have clarity for our partners — we call our employees “our partners” — and that we’re doing the right thing to train them to handle these situations and to handle them in the right way. And in this particular case that didn’t happen.
     
  2. jizay

    jizay Well-Known Member

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    Point taken, although those gentlemen were being refused service, i.e., trying to buy something, based on the color of their skin as a policy. In all of this, I don't think it's fair to paint Starbucks in that light because of the actions of one employee.
     
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  3. OldMama

    OldMama Finally retired. Newly married. Kids are gone.

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    I wonder why the police kept the men in cuffs even after the person they were waiting for arrived and confirmed they were waiting for him? Couldn't that have been the end of the incident?

    Maybe it's like the PPA person who told my husband that once she started writing the ticket she had to finish, even though he had a guest pass. We could then fight it on our own time.
     
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  4. ShoshTrvls

    ShoshTrvls Well-Known Member

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    There's nothing wrong with talking to The Root and, in fact, I think it perfectly appropriate. Should she be talking to Fox instead? Maybe to Hannity? Give me a break ...
     
  5. ShoshTrvls

    ShoshTrvls Well-Known Member

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    Because the Civil Rights Act and the 14th Amendment say they cannot be discriminated against and asked to leave a public accommodation because of the color of their skin and they have every right in the world to demand that their constitutional rights not be violated.
     
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  6. ShoshTrvls

    ShoshTrvls Well-Known Member

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    In cuffs? They were held in a jail cell until 1 or 2 in the morning!
     
  7. Jayfar

    Jayfar I'm very old®

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    Whoops, not so fast.

    Starbucks issues correction about manager’s departure
    The manager who called police to the Starbucks at 18th and Spruce Streets on Thursday has left the store “while there is an internal review pending,” a company spokeswoman said. The spokeswoman said she had erred earlier Monday by describing the separation as “mutual.”



     
  8. Tartan69

    Tartan69 Pawn in game of life

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    Sure, perfectly appropriate if you hate whitey
     
  9. CHill11205

    CHill11205 Member

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    How's that exactly? An ABC program and an online news site owned by NBC...in addition to 'Philadelphia Magazine' where the quote was pulled from.
     
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  10. ShoshTrvls

    ShoshTrvls Well-Known Member

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    Unfortunately, Hannity was busy this week trying to hide his involvement in l'affair Cohen, otherwise I'm sure she would have spoken to him first.
     
  11. Tartan69

    Tartan69 Pawn in game of life

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    Have you read the Root?
     
  12. Tartan69

    Tartan69 Pawn in game of life

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    Strawman much?
     
  13. OldMama

    OldMama Finally retired. Newly married. Kids are gone.

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    I know; that’s appalling. So I’ll amend my comment. How did this get so out of hand? At what point could this have been stopped? The third man confirmed they were waiting for him. Couldn’t that have ended it? When I worked with kids, I learned how to deescalate tense situations and stop them from resulting in harm to me or the student. We have seen too many incidents where police have escalated the situation. This needs to change.
     
  14. ShoshTrvls

    ShoshTrvls Well-Known Member

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    It should have stopped when the witnesses at the scene told the officers (a) that other patrons were being allowed to sit in the café without ordering, or while waiting for someone and (b) the men were not otherwise disruptive. Because at that point, the police officers had enough information to determine that this was not a lawful application of the trespass laws, and go to the manager and say, "This is a public accommodation. You have allowed other customers to do the same things that these two gentlemen have done, and therefore your telling them to leave (and your requesting police assistance in enforcing your request) appears to be a violation of the Civil Rights Act and the US Constitution. So we are leaving now. Of course, if any of your patrons become disruptive, you know how to reach us. Bye."
     
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  15. OldMama

    OldMama Finally retired. Newly married. Kids are gone.

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    Agree. Why didn't this happen?
     
  16. jizay

    jizay Well-Known Member

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    Hmm - I missed the part where they were asked to leave due to the color of their skin.
     
  17. ShoshTrvls

    ShoshTrvls Well-Known Member

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    Racism doesn't require that the person acting on it be wearing a hood. The only thing that distinguished these men from the other patrons was the color of their skin and, again, according to all witnesses, they had not been disruptive nor done anything that the other white patrons had not done (e.g. asking to use the bathroom).

    The willful blindness to this sort of casual, daily racism that your response displays is exactly why we need the Civil Rights Act and the 14th Amendment.
     
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  18. Jayfar

    Jayfar I'm very old®

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    Yes, that's very easy to miss because these days it's rare for anyone to explicitly state "we don't want your kind hanging out in here." Due to progress in societal norms today's racism is better cloaked, so much so that many times even the biased individual may not be consciously aware that they are applying a supposed rule unevenly along racial lines.

    That the hoods of the KKK have largely been replaced with thin veils, doesn't make much difference to those who experience the effects first-hand.
     
    #48 Jayfar, Apr 17, 2018
    Last edited: Apr 17, 2018
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  19. Jayfar

    Jayfar I'm very old®

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    And for anyone who believes actual racism is a rarity today, you don't need a weatherman to know which way the wind blows – just take a gander at online comments in venues like philly dot com.
     
  20. jizay

    jizay Well-Known Member

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    Wow, awesome virtue signaling. You're a better person than me. Of course, your entire position is based on some selective quotes in a news article that doesn't tell the side of the person who called. Thus my comment on hearsay. Of course I'm willing to believe this could have been racially motivated. But you are absolutely unwilling to consider any sides to this and do anything but castigate everyone for racism. I'd say you're more likely the willfully blind party.
     
  21. jizay

    jizay Well-Known Member

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    I don't think anyone is arguing that there isn't racism in Philadelphia and I'm sorry if I gave you that impression.
     
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  22. Tartan69

    Tartan69 Pawn in game of life

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    FWIW I see far more racism in Philadelphia than I ever did growing up in a rural area of South Central PA. Food for thought.
     
  23. Jayfar

    Jayfar I'm very old®

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  24. Politburo

    Politburo Well-Known Member

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    Wow, awesome virtue signaling.

    Your first reaction to the witness account (which is not hearsay) was to label it as "obviously biased", with no actual argument as to why. You then said "[the men] are most definitely to share in the blame" which sounds conclusive to me. My point is not that you're wrong, but that it seems like your mind is just as made up as hers is.
     
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  25. Jayfar

    Jayfar I'm very old®

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    Starbucks to Close All U.S. Stores for Racial-Bias Education | Starbucks.com

    Training will occur at all Starbucks company-owned stores and will apply to nearly 175,000 U.S. partners (employees)

    Curriculum to be designed by nationally recognized experts and will be available for other companies to use

    PHILADELPHIA (APRIL 17, 2018) – Starbucks Coffee Company (NASDAQ: SBUX) today announced it will be closing its more than 8,000 company-owned stores in the United States on the afternoon of May 29 to conduct racial-bias education geared toward preventing discrimination in our stores. The training will be provided to nearly 175,000 partners (employees) across the country, and will become part of the onboarding process for new partners.

    “I’ve spent the last few days in Philadelphia with my leadership team listening to the community, learning what we did wrong and the steps we need to take to fix it,” said Starbucks ceo Kevin Johnson. “While this is not limited to Starbucks, we’re committed to being a part of the solution. Closing our stores for racial bias training is just one step in a journey that requires dedication from every level of our company and partnerships in our local communities.”

    All Starbucks company-owned retail stores and corporate offices will be closed in the afternoon of Tuesday, May 29. During that time, partners will go through a training program designed to address implicit bias, promote conscious inclusion, prevent discrimination and ensure everyone inside a Starbucks store feels safe and welcome.

    "The company's founding values are based on humanity and inclusion," said executive chairman Howard Schultz, who joined Johnson and other senior Starbucks leaders in Philadelphia to meet with community leaders and Starbucks partners. "We will learn from our mistakes and reaffirm our commitment to creating a safe and welcoming environment for every customer."

    The curriculum will be developed with guidance from several national and local experts confronting racial bias, including Bryan Stevenson, founder and executive director of the Equal Justice Initiative; Sherrilyn Ifill, president and director-counsel of the NAACP Legal Defense and Education Fund; Heather McGhee, president of Demos; former U.S. Attorney General Eric Holder; and Jonathan Greenblatt, ceo of the Anti-Defamation League. Starbucks will involve these experts in monitoring and reviewing the effectiveness of the measures we undertake.

    Earlier this week, Starbucks began a review of its training and practices to make important reforms where necessary to ensure our stores always represent our Mission and Values, by providing a safe and inclusive environment for our customers and partners.

    Once completed, the company will make the education materials available to other companies, including our licensee partners, for use with their employees and leadership.

    About Starbucks

    Since 1971, Starbucks Coffee Company has been committed to ethically sourcing and roasting high-quality arabica coffee. Today, with more than 25,000 stores around the globe, Starbucks is the premier roaster and retailer of specialty coffee in the world. Through our unwavering commitment to excellence and our guiding principles, we bring the unique Starbucks Experience to life for every customer through every cup. To share in the experience, please visit our stores or online at news.starbucks.com and Starbucks.com.

    For more information on this press release, contact us
     
  26. jizay

    jizay Well-Known Member

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    "Of course I'm willing to believe this could have been..." is not particularly awesome virtue signaling. I'm sure you can do much better. But my mind is made up about one thing: It appears that one particular Starbucks employee took an action that was probably extreme, though none of us knows anything about why they did it, and now people are acting as if Starbucks has some policy to ban blacks from the store. That's over-the-top hysterical, and primarily what I was reacting to. I'm not trying to troll or provoke you.

    My reaction to Shosh was due to her giving me a self-righteous lecture about what racism is and my willing blindness to it. That's also over-the-top hysterical, and she's done it to me and others before. Re-reading her comment, I think the virtue signaling jab was appropriate.
     
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  27. ShoshTrvls

    ShoshTrvls Well-Known Member

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    Virtue signaling is properly applied to people who only give lip service to the virtue they are preaching; while I don't think I do enough, I don't just give lip service, I speak up and I show up.

    That being said, if my pointing out to you the facts (no disruption by the two men, disparate treatment between them and white patrons) that support the conclusion that the call to the police was a racist act is "virtue signaling" in your mind, I'm fine with that. Because I believe it is a moral imperative that people identify and condemn racism and racist acts when confronted with them, and not simply ignore them, or tie ones self up into knots speculating a thousand reasons why, in the face of all evidence to the contrary, those acts are not racist.
     
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  28. Jayfar

    Jayfar I'm very old®

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  29. Phillyurban8

    Phillyurban8 Well-Known Member

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    A few comments:

    1) Starbucks had this coming. They are anti black at least in Center City.

    2) I think the Philadelphia Police department needs to take some blame as well. They KNOW what a crime looks like and sitting in a coffee shop, waiting for friends is not one of them. They were too quick to haul those two black men away in handcuffs.

    And 3) I'm sorry to say that I believe prevailing attitudes towards black men in Center City are that they are either homeless and/or up to no good.
     
  30. Tartan69

    Tartan69 Pawn in game of life

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    Can you explain this a bit? How so?

    IMO it isn't skin color that defines this attitude, it is the blatant vagrancy.
     
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