I'm writing this on behalf of my landlord. He has been subscribing to Comcast for some time. He has their subscriber television and "high-speed" Internet service. He's been having a number of problems with them.
They have to replace a converter on one TV in the house, the one I use (he includes me in the service) because of "tiling," which is when the picture breaks up into tiny squares, and the sound goes on and off.
About three months ago he had to have the router on his computer replaced, and now, that one also has to be replaced.
Recently he began using "auto pay" to pay his monthly premiums. When he calls Comcast, he's now getting a recording (really, he has to sit through about three minutes of recordings before he can even select an option) telling him his account is overdue. The words AUTO PAY appear prominently on his invoices, so he assumed that "auto pay" worked with Comcast the same way it works with every other establishment where he uses auto pay. He isn't a native English speaker and he's 83 years old, so I tried calling Comcast to talk to them about it. They wouldn't deal with me at all because my name isn't on the account. When my landlord called them, they told him they couldn't resolve the mistake over the phone, and that he would have to visit their Willow Grove office in person to resolve the matter. When he did that yesterday, the woman he spoke to told him they don't handle billing matters at that office and they had no idea what was going on. They gave him a form to fill out that he had to send to them snail mail to get the matter straightened out.
Does anyone have experiences with Dish Network, Satellite Country, Direct, Verizon FiOS, or anyplace else that offers subscription TV and Internet service at a reasonable price and with good service? I just visited Dish's site, and they're hyping $24.99 a month for 150 channels (far more than my landlord would watch), but the small print mentions "additional charges" that they don't specify.
I wouldn't recommend Comcast to anyone.