Long story short, I ditch Comcast 3 years ago. I take my cable box and modem down to the little building on S. Columbus Blvd, pay my last bill, and that's that, right?
No. After all, this is Comcast we're talking about.
So apparently a collection agency has been calling people from my past - former co-workers from over 10 years ago, my parents, etc - trying to collect on some kind of debt (why they didn't just call me, I have no idea). A little Googling reveals it to be Comcast's collection agency. So now I'm wondering if I forgot to pay my last bill or something.
No again. They're saying I didn't turn in the box and modem and I owe them money after just discovering this 3 years after I left Comcast.
What's funny -- they did this exact same thing to my girlfriend when she dropped Comcast 6 months ago (different account than mine altogether, different place of residence infact), although after a month of haggling they were able to track down her equipment and sheepishly admitted their mistake and have since left her alone.
So basically the same thing happens to me except I resolve it via a chat with a Comcast.net representative over the internet, which is when it's revealed to me that it's a debt for unreturned equipment. He just says he's going to remove the equipment charges from the account. I saved the chat via copy and paste. He didn't bother to try to track down the cable box as far as I can tell. Here are lines from his chat, verbatim:
Glenn: here is what I will do, I will create a ticket for this, we will remove the equipment charge from your account,
Glenn: We will contact you in 72 hours to confirm to you that the equipment fees are removed.
Glenn: I assure you, we will fix this issue from our end .
Glenn: We will correct the account from our end , you can have my employee number for resolution ticket reference Comcast#33016
Well now I'm getting emails from someone else at Comcast claiming Glenn never agreed to remove the equipment charge from my account even though I sent him the whole chat between Glenn the online Comcast rep and I.
Am I paranoid to think they went back and edited the conversation? Because I'm furious and I know Comcast is bad, but this is crazy. And infuriating.