F'ing Comcast at it again. Equipment charges despite the fact that I returned equipment?

[ArcticSplash]

Another tip...

Comcast reads Consumerist. Daily. For bad interactions between customers and XFinity employees and contractors; and usually because most people can identify with Comcast headaches. I'd tack the emails together and send them up to their tipline.

[Pitt]

Thanks for the PM. All the emails are saved, obviously. The frequency with which they appear to lose the equipment of former customers has me considering not letting this go.

[NickleDimer]

I would recommend a little more kindness and compassion in your correspondence with customer service reps in the future. You know this city. These people deal with tons of ignorant deadbeat scumbags all day who break, steal and lie about their equipment. They have to follow those protocol to protect against people like that. If you're honest, calm and insistent, you will get the outcome that you seek a lot faster that when you turn on the rage.

[Outlaw Star]

I would recommend a little more kindness and compassion in your correspondence with customer service reps in the future. You know this city. These people deal with tons of ignorant deadbeat scumbags all day who break, steal and lie about their equipment. They have to follow those protocol to protect against people like that. If you're honest, calm and insistent, you will get the outcome that you seek a lot faster that when you turn on the rage.

While I do agree with you to a certain point, let's not forget that this is one #%$^-up company, and that can tax anyone's sense of sanity and decorum. I had something similar to me, in that I legitimately forgot to return a modem when I had my service transferred (Comcast equipment not being transferable between municipalities, for some reason). Instead of simply calling me or notifying me that I needed to return it, their very first inclination was to sick a collection agency on me. I eventually got everything sorted out, but I totally understand how people can lose it when dealing with them.

[Pitt]

I would recommend a little more kindness and compassion in your correspondence with customer service reps in the future. You know this city. These people deal with tons of ignorant deadbeat scumbags all day who break, steal and lie about their equipment. They have to follow those protocol to protect against people like that. If you're honest, calm and insistent, you will get the outcome that you seek a lot faster that when you turn on the rage.

I would've been nicer if they hadn't told me via online chat that the debt was erased and that they'd call off the collection agency AND THEN a couple weeks later have a different employee email me out of the blue saying I was essentially lying about the online chat. Good thing I copied and pasted that online chat.

Nothing like a company saying "Glenn" the chat guy didn't tell me what he actually did tell me, then admitting they didn't even bother to read the chat between Glenn and I. Unreal.

They were calling a professor I worked for in college over 10 years ago, not to mention my parents and who knows who else multiple times a day. I had zero reason to be nice.

[ArcticSplash]

I would've been nicer if they hadn't told me via online chat that the debt was erased and that they'd call off the collection agency AND THEN a couple weeks later have a different employee email me out of the blue saying I was essentially lying about the online chat. Good thing I copied and pasted that online chat.

Nothing like a company saying "Glenn" the chat guy didn't tell me what he actually did tell me, then admitting they didn't even bother to read the chat between Glenn and I. Unreal.

They were calling a professor I worked for in college over 10 years ago, not to mention my parents and who knows who else multiple times a day. I had zero reason to be nice.

What's the 3rd party debt collector that they were using? Asset Acceptance?

Comcast, like other Telcos, unload huge data dumps for sale to 3rd party pariahs that robocall and blast junk mail at old debtors. The information contained in the data tapes is never validated or verified for accuracy.

It's why I scan all of my mail. ALL of it, before I toss it in the shredder. A junk debt collector who starts harassing me is like a gold mine---a chance to slap them with FDCPA and TACA claims in Federal court; usually resulting in a settlement. One piece of junk mail could be worth $2,000 bucks so I keep them like I pick up discarded pennies on the street.

[gideon]

It's why I scan all of my mail. ALL of it, before I toss it in the shredder. A junk debt collector who starts harassing me is like a gold mine---a chance to slap them with FDCPA and TACA claims in Federal court; usually resulting in a settlement. One piece of junk mail could be worth $2,000 bucks so I keep them like I pick up discarded pennies on the street.

I had a situation with UPS two years ago and I told the collections rep that all conversations between us would be recorded, that if he did not agree that he shouldn't call and only communicate via certified mail. He authorized the recordings, threatened that I be taken into court within 60 days. 61 days later I sent the matter to a lawyer and got paid a bit for the threat never followed up on... I learned that lawyers love a case like this. I would even hand it all over to a lawyer just for having to deal with it.