What is our recourse if we hire a company to redo our front porch and steps and all they do is demo two half days over the course of 2 weeks, leaving us with a front porch of rubble for 3 weeks an no front steps for a full week?
They removed our front porch steps one Monday, promising they'd be back the next day and did not come back till the following Monday and did half the steps, promising to be back the next day to finish -- that was last Monday and they have yet to return. They returned my call Thursday saying the owner was sick and they'd be back Friday or Saturday-- but all they did was drop off a ton of wood on our side walkway Saturday morning, almost completely blocking the path to/from the back of the house and now our family - including two small children and two dogs (one of which is crippled) either have to walk over rocks and rubble to use the front door or climb over sloppily piled wood to get out the back door.
I could just walk two blocks down the road where they were working 1-2 days last week and again this morning to ask them, but instead when I walked down there I just smiled, said good morning and snapped away at them with my camera.
By the way, this company is Smooth Surfaces in Manayunk and they should be called "Smooth Talkers". All they do is lie. Sorry to say they were referred by someone else, and I have let that other contractor know this is happening -- which is the only reason I think they came back last monday to do our steps, yet this saga continues.
Back to my original question: what is my recourse? (Note: I paid them half the bill, and they have yet to do half the work)
And why do contractors not have to put some sort of timeframe on their 'estimates'?